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Credit Control

Credit Control is a business strategy that promotes the selling of goods and services by extending credit to customers. Most businesses try to extend credit to consumers with a good credit history so as to ensure payment of the goods or services.

When Does An Unpaid Invoice Need to Be Chased Via Phone Call?  


1.No favourable response after 3 email chasers.

2.No response at all.

3.To impose a sense of realism for example a threat of legal action.

It will involve communicating directly with other businesses or individuals.

This is where we can help as we offer good communication with a calm but assertive manner. 

The tasks we carry out and the skills we provide to you include the following:

  • Making contact with people whose payment is overdue and explaining their terms of credit.

  • Renegotiating repayment plans with people.

  • Using databases to check credit records and set up new entries.

  • Processing payments.

  • Visiting debtors to collect payments and tracing missing debtors.

  • Starting legal proceedings if debts are not paid and arranging for the repossession of goods to recover unpaid debts.

Credit control requires:

  • Good communication skills

  • Good interpersonal skills

  • Familiarity with computer systems and complex databases

  • Good numeracy skills

  • Confidence and the ability to place pressure tactfully on individuals and companies who owe money 

  • Organisational skills

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